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Unable to submit text to 60257 - Scottish and Southern Energy

  • 10 May 2019
  • 4 replies
  • 194 views

Hi
I am unable to text my meter readings to 60257 - Scottish and Southern Energy.
I have enabled Premium this morning, but still unable to send text to this short code.

SSE's advise is -
Text 60257 (messages to this service are free from UK mobiles)
Please send your gas and electricity meter readings in separate text messages
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Best answer by Ryan 10 May 2019, 17:13

Hi @Good Batiatus,

I am sorry to hear that, does the message fail completely? One thing to try is to up your cap. If it's set to £0 or if you have used it up this month, it can cause the text message to be blocked from sending.

Another thing to view is the premium SMS settings from within your phone:
  1. Go to Settings and then to Apps
  2. Tap Message app
  3. Tap Special access (found under the 'Advanced' section)
  4. Tap Premium SMS access and make sure it's allowed
Let me know how it goes.

Ryan
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4 replies

To add, handet is LG G6 running Android 8.

All other call/standard test/internet appears to function normally
Userlevel 6
Badge +6
Hi @Good Batiatus,

I am sorry to hear that, does the message fail completely? One thing to try is to up your cap. If it's set to £0 or if you have used it up this month, it can cause the text message to be blocked from sending.

Another thing to view is the premium SMS settings from within your phone:
  1. Go to Settings and then to Apps
  2. Tap Message app
  3. Tap Special access (found under the 'Advanced' section)
  4. Tap Premium SMS access and make sure it's allowed
Let me know how it goes.

Ryan
Hi Ryan
I have checked settings and for Premium SMS this is Always Allowed

Regards my iD allowance, from the iD app I have confirmed I have £10 Cap remaining and in Services it states that the Premium Feature is On.

Anything else you can check at your end, or suggest at my side?
Userlevel 6
Badge +6
Hi @Good Batiatus,

Thank you for checking those over for me. Please can you email us at CommunitySupport@idmobile.co.uk with details of this issue and we'll have the number forwarded on to our Technical Team to see if anything else can be done here?

Ryan

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