Hi, I ordered an iD sim only on 2nd Dec 2019, I received my SIM on the 5th, obviously unlike other networks the SIM is shipped active and I had to pay for 3 days of of usage even when it’s impossible for me to use it. Now worries I thought, but that is only the start of the unfair practices of iD mobile.
Soon after during the Christmas period, there was a problem with the network in my area (it also included Three and O2 networks WF12 area) and I was busy and unable to do anything about it, I thought it would be fixed within a week. It was not.
Being tired of this I ordered a sim from another network promptly and used the iD website to request my PAC code - it gave me the wrong PAC code (no joke!)...so I was further delayed in switching to a working network. I had to call customer services that also gave me the wrong PAC initially until they realised, and proceeded to find the right code for me. This meant that I couldn’t use the code in time and my contract would restart (on the 2nd) before my number was transferred due to the 1st of Jan holiday, and when my number was ported on the 2nd, iD decided to charge me for another entire month, when again it was impossible for me to use a single bit of that service I am paying for.
The fair thing to do would be to start the contract on the day the SIM is received like any other network, and I wouldn’t have to pay for an extra month that I can’t possibly use, as my account was scheduled to be discontinued on the same day the contract renewed. At the very least they could have downgraded my contract to something cheaper, or adjusted the billing period by 1 day. Unfortunately customer services were unable (or unwilling) to do anything.
The entire reason I went with iD was because of the reasonable prices (financial issues), and now I ended up paying for 8 weeks of service when I actually only received about 2-3 weeks.
I feel cheated.
Is there anything that I could do, or anything iD mobile can do?
