Question

Unlimited Minutes NOT unlimited

  • 20 April 2020
  • 3 replies
  • 150 views

Message received saying 100% of phone minutes used up and further calls will be charged at 40p/min. However iD App says I have "unlimited minutes".

Help please.


3 replies

Userlevel 1

Hi SMW18.  I have exactly the same, but 500 mins per month. (40p per minute £8.00 per 20 mins.) Scary.. When I got the text saying its unlimited due to lockdown, it did say you will probably get texts saying  your phone mins are used up, and then its 40p per minute  Then it tells you to IGNORE.   this, .It said that upto 20th April..Like you my id app still shows unlimited minutes. 

Userlevel 3
Badge +5

Hi @Tonyk @SMW18 

So long as you both received a message to say you have unlimited mins. 

Please ignore any other additional messages as they are a refection of your plan. 

You will be informed if the mins are extended. 

I hope this helps. 

Regards 

Aklima

 

Userlevel 1

Hi Aklima  thanks a lot.. Since I posted I had message saying it's been extended till middle of June, and to ignore any further messages.. Thankyou   Tony..STay Safe. 

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