I ordered a SIM a few days ago but have not yet received it. I received an email this morning saying my account is set up and I willl be charged. Where is my SIM? And why are you charging me before it’s activtaed?
this is not a good start folks.
Best answer by Mohammed
All of our SIM cards are activated upon dispatch.
So the first bill will be generated within 48-hours of activation.
We are not able to remotely activate every SIM at request therefore billing services are not able to be deferred.
This is unlike a GiffGaff SIM which functions more like a PAYG SIM.
Our SIMs (besides out actual PAYG SIMS) are SIM-only contracts and run on a 30-day rolling contract.
It's best to order the SIM when it is required to ensure you're not going to be charged for a period you won't be using it for.