Question

Why have I been charged £5 for a single call?

  • 8 April 2020
  • 4 replies
  • 44 views

I have been charged £5 for a single call to a UK mobile number. It is listed on my bill as out of plan. Why???


4 replies

Userlevel 4
Badge +2

Hi @Waldy 

Welcome to the iD Community.

I’ve sent you a direct message with further information.

Pearl

Hi thanks, yes I will try the chat.  However, it would be helpful if you included somewhere on your website exactly what is and isn't included in your plan.  I cannot find this information anywhere.  Do you have a link?

Userlevel 4
Badge +2

Hi @Waldy 

You should find all the information you need on bill, bill capping, allowances and charges on this link below - 

https://community.idmobile.co.uk/bills-bill-capping-allowances-and-charges-60

Let me know if this helps

 

Thanks,

Pearl

Thanks for the link but this is where I have already looked and I have rechecked and there is nothing in there to tell you why a call to a UK mobile number would incur out of plan charges when you have minutes, texts and data remaining. 

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