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you will be charged 30 pence per minute


I have minutes to use on my phone but im getting a message you wil be charged 30 pence per minute carry on if you wish to continue? these are just normal calls that are made on a regular basis????
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Best answer by Ryan 16 January 2019, 17:05

Hi @glennz1,

Our out-of-allowance charges for calls per minute is 40p so we would need to take a further look into this to find out exactly what that 30p charge would be for.

Please can you contact us via email on CommunitySupport@idmobile.co.uk so we can view your account? Also include your full name, full address, mobile number and date of birth to enable us to resolve this quickly.

Ryan

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Hi @glennz1,

Our out-of-allowance charges for calls per minute is 40p so we would need to take a further look into this to find out exactly what that 30p charge would be for.

Please can you contact us via email on CommunitySupport@idmobile.co.uk so we can view your account? Also include your full name, full address, mobile number and date of birth to enable us to resolve this quickly.

Ryan

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