Balance enquiry

  • 26 January 2022
  • 1 reply
  • 19 views
R
Rank
Userlevel 1

Hi I have checked my account today and it says I have an outstanding balance however I have paid all my bills on time and the full amounts. I have had this issue before and it was a national problem. Can anyone help ? Thanks 

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1 reply

Rory
Rank
Userlevel 5
Badge +6

Hi @Rlbrowne, this often happens when the Direct Debit date falls on a weekend. We were also having some issues with the app when you left your post. Could you check again for me today?

 

Thank you,

Rory

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