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bill

  • 1 July 2022
  • 1 reply
  • 22 views

Hi can you contact me please. 

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Best answer by andewhite 1 July 2022, 10:26

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Userlevel 8
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Sorry to hear you’ve got a billing issue @Joanna Mazur.

The messaging in this forum isn’t real-time, so if you don’t mind waiting 3 or 4 for iD Mobile to read your post, hang on here.

Contact customer service using the iD online chat page https://www.idmobile.co.uk/live-chat.

Once you’re connected to chat, type “talk to a person” to avoid the bot.

If the online chat doesn't work on your smartphone, try another device like a tablet, iPad or laptop.

You can also speak to an iD agent using facebook or Twitter.

The iD agents work between 9am - 8pm weekdays and 9am - 6pm weekends. Outside these times you’ll get an automated reply.

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