Question

Bill attempting to pay out early?

  • 12 August 2022
  • 2 replies
  • 31 views
Kelvin Davies
Rank

My bill is not due till 29th but it's trying to take It today the 12th 

 

This topic has been closed for comments

2 replies

andewhite
Rank
Userlevel 8
Badge +9

Have you changed the payment date of your iD Mobile Direct Debit (DD) recently?

Anyway, I’d suggest asking someone at iD to look at your iD account.

The fastest way to get an answer is to use the online chat at https://idmobile.co.uk/live-chat.

The ID customer service staff work until 8pm on weekdays (6pm at weekends).

If you can’t use online chat, send a private request to iD Mobile’s social media team using facebook (using Messenger) or Twitter (by Direct Message) - they can also assist with your enquiry.

Tom
Rank
Userlevel 7
Badge +4

Hi @Kelvin Davies 

 

I’d recommend double checking to see when your bills are due, the bills are posted 2 weeks before the payment is due, it seems like this could be the case with the bill being posted on the 29th and then collecting on the 12th.

 

If you’re sure this is a mistake I’d recommend what @andewhite says and to get in contact with us via the Live Chat, Facebook or Twitter!

 

Tom

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