Question

billed twice

F
Rank

My wife is being billed twice. She needs a refund. She also cannot register on id community, because the link does not work.  so I am doing it. How does she get a refund ?

11 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi @followthetoad,

We are sorry to hear this! Did she make a manual payment for one of these? If so, then if it was made too close to the direct debit date then the direct debit will still be taken. I will PM you now with ways in which she can use to contact us.

Ryan

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Annefin
Rank

I upgraded my plan last month and I am now being billed for both my old plan and my new plan. Can ID please rectify this. 
 

Many thanks 

P
Rank
Userlevel 4
Badge +2

Hi @Annefin 

Welcome to the iD Community.

Have you purchased another contract instead of an upgrade ?

I’ve sent you a direct message with further information.

Pearl

I request not to message me directly, as this is currently not being monitored.
Hammy
Rank

Just like Annefin I upgraded my plan last month and I am now being billed for both my old plan and my new plan. Can ID please rectify this. 
 

Many thanks 

P
Rank
Userlevel 4
Badge +2

Hi @Hammy 

Welcome to the iD Community.

I’m sorry to see this post was not responded to.

Have this issued been resolved or you still need someone to look into this?

Thanks,

Pearl

I request not to message me directly, as this is currently not being monitored.
aXXo
Rank
Userlevel 1

ID mobile is a joke. It’s just a server, no humans. Avoid at all costs.

Will
Rank
Userlevel 6
Badge +8

Hi @aXXo, I can confirm that we’re human. What is it that’s happened that’s made you feel the way you’ve described?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
aXXo
Rank
Userlevel 1

You have taken my payment twice, that has wiped me out, u barely survive in this hostel on the money I now have left and that is what I’m facing. I am a disabled customer but I know that is irrelevant to you.

when will I get my money back??

 

Kash
Rank
Userlevel 7
Badge +7

Hi @aXXo,

I’m very sorry to hear that two payments have been taken from your account.

 

In order to assist you further, we have sent you a PM so that we can get this resolved as soon as possible. 

 

Kash

 

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Coadyscott
Rank
Userlevel 1

Hi, I have been billed twice… one manual and one direct debit, how do I get a refund please ?

Ryan
Rank
Userlevel 6
Badge +10

Hi @Coadyscott,

You can request a refund for any overpayments by contacting our Live Chat Team here.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.

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