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Changing my daughter's monthly bill

  • 29 October 2020
  • 1 reply
  • 27 views

Hi can you give me the tarrifs for around 10 gb of data for my 10 year old. We are with you at present but can't seem to log in.

 

Thanks

 

Gillian

 

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Best answer by Rory 1 November 2020, 16:25

Hi there, the tariffs available are tailored to each customer, so I can’t really give you an answer, unfortunately. What seems to be the trouble with your log-in? Have you tried the recovery options?

If you can’t log into the app, the quickest way to change your plan would be to contact the Live Chat team.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,

Rory

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Userlevel 4
Badge +6

Hi there, the tariffs available are tailored to each customer, so I can’t really give you an answer, unfortunately. What seems to be the trouble with your log-in? Have you tried the recovery options?

If you can’t log into the app, the quickest way to change your plan would be to contact the Live Chat team.

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on the page above, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

 

Thank you,

Rory

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