Credit notifications

Hi @PeterFay,

I’m sorry to hear that. When you mention credit are you on a Pay As You Go plan or on a SIM card only/phone plan? If it’s the latter, it could be relating to your capped amount or simply you are hitting an allowance limit.

If you log into your account online, it will show what you are close to running out of but feel free to let us know here if you still need help and we’ll take a look.

Ryan

With all due respect @PeterFay.  We simply provide you with the service you have signed up for.  Whatever that tariff may be.

If you are finding yourself using up your minutes or your data often, then it might be worth doing a Plan Change on your account and looking for one that suits you better for whatever needs you have.  If you have been on your current plan for several years now then it might be worth looking at if newer deals around the same price range are more worthwhile to you than the one you chose originally.
 

We would only ever be charging you for whatever is being used by your SIM.  Your phone would generally keep records in your call history of calls made and the duration of those recently. 

If it’s data being used, then phones keep a log of that recent usage in the Mobile Network/ Mobile Data settings if you need to refer there to what potentially be using more than you think.

If you do want to cancel or for us to provide a PAC (code) for you to move your number elsewhere then please let us know and we’ll send you a private message to help further with that.

Hi @PeterFay,

Speaking to us like that isn’t going to speed anything up or provide a better solution. If you could maybe speak to us in the same manner you’d like to be spoken to yourself, that’d be great.

If you’re using the data from your plan to use SKY, then that will be why you’re running out of data. To check your allowances on your plan rather than relying on update texts, please log into your account by clicking here and seeing for yourself.

Thanks for getting in touch, 

Will

Hi @PeterFay,

What is it we can assist you with? Are you unhappy with your plan? Would you like to change to a cheaper one, or are you after closing the account all together?

Have you checked your usage on the free iD Mobile App we provide?

Will

Hi @PeterFay,

If you’ve lost connection to your Sky services, it’s likely that your phone used your data in the time of the outage. We don’t sell any plans that don’t come with minutes or texts, so although you may not use them, we can’t remove them from a plan and subsequently, we can’t discount any value they may or may not have to you personally or financially.

Will

Hi,

If your sky internet was down or not working, it is likely that you did use ID services - you would have been using your mobile data allowance. That may explain why you have received the alert.

When you are connected to your sky broadband, you should not be using any data, but as you say your broadband was not working, your phone would have defaulted to the mobile internet in this case provided by ID mobile.