Direct Debit Messages

I have received a text message from ID, a message on my ID mobile account and a letter now saying my direct debit has been changed by me when it hasn’t. I have checked my ID mobile account and the direct debit is right and I have checked my bank and it’s correct there. I have tried to contact customer service but can;t get past the chat bot and there is no one to talk to when going through the options.

4 replies

Userlevel 7
Badge +9

Hello @davidj28,

You haven't switched banks recently at all and asked them to switch the Direct Debit?

Have you got a screenshot of the text you received?




I am still with the same bank. 

Userlevel 6
Badge +4

Hi @davidj28 

We will send you a Private Message on our end so we can check to see if you have an active Direct Debit. To view the message sent, simply click on your profile icon and select Private Messages.