I have received a text message from ID, a message on my ID mobile account and a letter now saying my direct debit has been changed by me when it hasn’t. I have checked my ID mobile account and the direct debit is right and I have checked my bank and it’s correct there. I have tried to contact customer service but can;t get past the chat bot and there is no one to talk to when going through the options.
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Hello
You haven't switched banks recently at all and asked them to switch the Direct Debit?
Have you got a screenshot of the text you received?
Mohammed
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