Solved

Direct Debit Query

  • 25 January 2021
  • 5 replies
  • 287 views
P
Rank

I have a monthly sim only contract and pay  by direct debit. I recieved an email yesterday telling me

to reinstate my direct debit or make manual payment within 14 days.I have not cancelled/altered d.d.

so why does it need reinstated.It is a rolling one month contract so it has not ended

Hoping someone can clarify for me. Thanks

icon

Best answer by Ryan 27 January 2021, 16:52

View original
This topic has been closed for comments

5 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi @PamelaB,

I am sorry to see that. If your Direct Debit has not been cancelled from your side and you have double-checked that it is active then I believe the email was sent to you in error. Let us know how it goes and we’ll help further if required.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
G
Rank

I mistakenly deleted my direct debit as it was showing the old amount and I was coming up to the payment date as I changed my plan. I pay monthly by contract. How do I reinstate my direct debit with the new amount?

Will
Rank
Userlevel 6
Badge +8

Hi @Georgie1954,

 

If you just reinstate as you normally would, the amount will adjust automatically.

 

Let us know if you need any further assistance with this.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Larenna53
Rank

Hi, l want to change my direct debit payment to a different bank account, l don’t seem to get any answers from the app as l have 2accounts and I can only see one account as they are in different banks

Michelle
Rank
Userlevel 5
Badge +8

Hi @Larenna53 

 

Do you have 2x iD Mobile accounts and are trying to change the details for both accounts? 

 

Thanks

 

Michelle 

iD Mobile 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?