Question

double charged

  • 1 February 2022
  • 3 replies
  • 25 views

I was double charged in the month of January will I get a refund or does that come off my bill in February


3 replies

Userlevel 7
Badge +10

Hello @James Marsh,

It’ll just be used towards your next bill and remain on your account as a credit. 

Altenratively, we can provide a refund if needed. 

 

Payments are only collected twice if you paid manually when the Direct Debit had already been taken. 

Who do I contact for a refund as having a nightmare getting in contact with you 

Userlevel 7
Badge +7

Hi @Kieran Adams,

Can you advise if this is resolved?

You can contact us here or get in touch with our Live Chat Team.

If you would like assistance here, please let us know and we will assist you further.

 

Kash

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Why iD Mobile?