I have enabled premium texts and have no cap on my account.
I had a look on here and don't see any previous questions answered like mine please help.
Best answer by Ryan
View originalBest answer by Ryan
View originalI have this issue. I’ve got money left on my cap and the standard text charge is taken from my account but not the extra £2 for the comp plus I don’t get a confirmation text back. It doesn’t always do it but I’ve just tried 4 times and it’s still not through. Which is annoying as I’m being charged for a standard text every time
Hi
We are sorry to hear this. Does this happen to every compeition you send a message to or is it just this one where you are not charged the £2?
-Mohsin
I’ve only ever entered this one. But it’s always hit or miss. Sometimes it goes through first time then others like today I’ve attempted 4 times and it’s not gone through. Yet it’s taken the standard text cost from my balance
Hi
If the text has gone through in the past and you have money left in your Spend Cap then this will most likley be an issue with the competition you are sending the texts to. We would advise trying again tomorrow, if you are stil having the same issue we will send you a Private Message and escalate this with our Tech Team.
-Mohsin
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