Question

forgot my pin to pay my bill

  • 15 October 2020
  • 5 replies
  • 209 views

Userlevel 1

for some reason a direct debt hasn't come from my account, on my app it asks for the outstanding amount, im trying to pay but its asking for a pin code. im not sure what code this is, and im certain i haven't got it. how can i fix this?


5 replies

Userlevel 7
Badge +9

Hi @rob m,

The PIN is usually set up at the start of your contract. Have you been able to log into your account online or app to make the payment that way instead?

Ryan

Userlevel 1

Hi @rob m,

The PIN is usually set up at the start of your contract. Have you been able to log into your account online or app to make the payment that way instead?

Ryan

Most helpful thanks 

Userlevel 1

Hi @rob m,

The PIN is usually set up at the start of your contract. Have you been able to log into your account online or app to make the payment that way instead?

Ryan

Most helpful thanks 

Most helpful thanks again 

Userlevel 1

Thank you that's exactly what I needed to do so a massive thank you 😊I go pay my bill Most helpful 

Userlevel 3
Badge +1

No worries, we’re always happy to help :smile:

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