Currently in a queue waiting for online support via the team at 0 minutes and 0 seconds for 10th minute. Initially it was 16 minutes which was fine, no issue waiting but I don’t even know if I'm properly in the queue or if it’s an error. Anyway, that's not what I was here about.
I wrote before about this. I’ve got 3 ID mobile contracts and wanted to cancel 1 of them as it wasn’t used. We have a busy household and I don’t have all the details for the phone contracts and as such I contacted ID who were able to identify 2 accounts but couldn’t tell me the third one as it was in my wife’s name even though the payments were in from my bank. I was advised she should log in to ID mobile herself. So I tried creating an account but it needed the phone number associated with that account. We have no idea so we can’t do that one either.
Next plan, cancel direct debit for the mystery account. I couldn’t identify via bank statements which one was which so I've cancelled them all from ID.
Sick of the none help.
Just come off live chat. One agent tells me one of the accounts isn’t in my name and cant help so my wife logs in and tells her that the accounts are in MY name so they can’t help.
Forget it ID Mobile. Cancelling DD, getting a sim only deal from somewhere else and keeping the phones. Thanks very much good bye!
Best answer by Ryan
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