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  • 16 February 2021
  • 5 replies
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Hi i’m new to id mobile (2 weeks in to my contract) my direct debit was due on 14th Feb and i just checked my billing today says ‘Payment Received, thank you… Does that mean payment has been received or does it mean they have put in for the dd to come out of my bank?

Thank you for any replies.

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Best answer by Michelle 17 February 2021, 10:39

Hi @Tally7024 

 

Your payment would have been received and taken via Direct Debit. 

You can find useful billing information via the link below:

 

https://www.idmobile.co.uk/help-and-support/billing/your-id-mobile-bill/useful-billing-information

 

Michelle 

iD Mobile 

 

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5 replies

Userlevel 5
Badge +8

Hi @Tally7024 

 

Your payment would have been received and taken via Direct Debit. 

You can find useful billing information via the link below:

 

https://www.idmobile.co.uk/help-and-support/billing/your-id-mobile-bill/useful-billing-information

 

Michelle 

iD Mobile 

 

Help can’t make calls paid bill but won’t let me call or text 

Userlevel 6
Badge +8

Hi @Lin,

 

How long has this been the case? Are inbound calls and text working?

 

How many bars of signal are showing?

 

Will

I have just left ID mobile and I have been told that I need my PAC code to leave. Every time I message the number I have seen on this website I have been told that something has gone wrong and for me to try later. Please help and send me my PAC code

Userlevel 7
Badge +9

Hello @Fraser205,

I will send you a PM so we can get you a PAC code to you directly.

Mohammed

 

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