Had a direct debit still coming out from an old contract and had no way of contacting id to cancel it so was forced to cancel the direct debit, I now want to pay the outstanding amount on my account but cannot even do that without my account/number and can't get through to any humans to help me! I got the letter 3 days ago and don't want a Default on my account over £15!!!!
Help please, i need to pay a bill thats outstanding to avoid a default but have no acces to my account or id phone number and have been trying for 2 days to speak to someone so i can pay it!!
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Userlevel 6
+4
Hi
We are sorry to hear this. We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
-Mohsin
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