They have overdrawn me out my bank and I want a refundĀ
Hello
Please can you give us some more information here on how you were led to be overdrawn?
Was your bill higher than expected? If so, have you tried viewing the bill to see what the extra charges could be?
Or have you been billed twice due to paying your bill manually when weād already collected the Direct Debit?
We wouldnāt be responsible for putting you into overdraft as youāll need to ensure enough funds are in the account to be collected.
We tell you in advance when the bill is produced as well as being able to view the bill to find out exactly how much is due to be taken and the date weāll collect this on.
Mohammed
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