Question

I want a refund for my overdraft charges

  • 13 October 2020
  • 1 reply
  • 11 views

They have overdrawn me out my bank and I want a refundĀ 


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1 reply

Userlevel 7
Badge +10

Hello @Chezb1,

Please can you give us some more information here on how you were led to be overdrawn?

Was your bill higher than expected? If so, have you tried viewing the bill to see what the extra charges could be?

Or have you been billed twice due to paying your bill manually when weā€™d already collected the Direct Debit?

We wouldnā€™t be responsible for putting you into overdraft as youā€™ll need to ensure enough funds are in the account to be collected.

We tell you in advance when the bill is produced as well as being able to view the bill to find out exactly how much is due to be taken and the date weā€™ll collect this on.

Mohammed

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