Bills & Charges
Everything you need to know about billing, your allowances and charges on your account.
- 1,808 Topics
- 5,337 Replies
In the absence of any available live chat agents or anyone answering the phone on 7777, I thought I'd turn to the community to seek a solution. I've been with iD for a good long while now, and have been very happy. A fiver a month comes out of my account like clockwork; I'm always well within my allowances, so there's never been anything other than £5 per month. However, my last bill, dated 22nd September was for £8.28 Item detail was as follows: Monthly recurring charge - from 08/09/18 to 07/10/18 £4.17 (This is perfectly normal and the same amount as usual) Then a second line of: From 08/08/18 to 07/09/18 £2.73 On my previous bill, dated 22nd August, which was paid by direct debit as usual, I had the following line item: Monthly recurring charge - from 08/08/18 to 07/09/18 - £4.17 To my eyes, it looks like I've been charged for the same period twice? There's no further detail on any of the pdf bills for me to drill down into, so I can't see if I've been billed
hi there, i have a problem.i missed one of my payments,and after that I cant call,later I payed debt,but my mobile card still not working.now its 3 months I payed money but my card not working. I don't know my phone number,so I cant call to explain ID stuff that my card is not working because everythere where I try to call they asking my PHONE NUMBER!!!how I can get my phone number if my call is canceled!!please help anyone!!
Hello. My data allowance seems to have been consumed instantly when I turned off my wi-fi connection for a moment, 4 days before my monthly allowance was due to reset. I got two text messages from id mobile at the same time: “You've used 80% of your cap”, followed by “You've reached your cap”. When I checked the ID mobile website, they say I used up my allowance of 10GB plus another 10 GB carried over from last month. That’s almost 20 GB in a second, that can’t be right! I haven’t been going out because of the virus breakdown so I mostly on wi-fi all the time. I also don’t do any tethering. My phone logs don’t show anything out of the ordinary. 3GB used in the last 25 days. That’s lower than my average monthly usage as expected. I tried to contact the ID mobile support line but they say the lines are closed due to the outbreak. Is there a way to get in touch with them? I need to find out if this is their mistake or if there’s something wrong with my phone (unlikely). Any
Just tried on the app to read last months bill details for the first time (never read a bill before) and it says "no application available to perform this operation". My android phone reads other PDF files but I downloaded the adobe app anyway but it still won't open the file. Any ideas please.
I paid my ID mobile bill last month in full, however 3 days ago i recieved an email title 31-60 days collections and a text message to say my services have been restricted. So at moment i cant call text or use internet. Spoken to customer services who acknowleded there was an error. However 3 days later still cant use my phone. Ive got my next bill due to be paid next week however am a bit begrudged to pay it whilst my connection is off, also though i dont want to go down the whole them chasing for money as their side seems very automated. Any thoughts on next steps to take?
Id mobile is the most expensive provider ever.I pay £39.01 for 5GB data.You are a proper ripoff and I hope my complaint will change my plan or I will do my best to keep people to stay away, far far away from thieves like you. I will post your complaint on any social media so I can save other naive people like my self and check better next time they want to choose a phone. Shame on you. Thieves
I paid my bill in full yesterday morning, and my services was restricted all day. I tried again today and still I am restricted. I have restarted my phone multiple times and nothing has changed. It's been over 24 hours now. When I try to call somebody I get an automated machine saying, 'you can't make this call as you have an outstanding balance of zero pounds and zero pence.' Then it cuts me off. What do I do to reinstate my services?
I have paid my bill today. I urgently need a phone to stay in touch with relatives. It has been a few hours now and the ID still shows my bill as outstanding. Does it take a long time to show? Do I need to try again? Not the best time to risk duplicate payments. Person on chat says I need to wait until lock-down over?? I need a phone!
Hi there,Nuisance here (again)!We appear to have another and potentially similar problem with billing - the June bill is like the first bill (data charges) we had some correspondence about...Would you mind checking this out and identifying why it's so high... it shouldn't be data related as Alice can't use mobile data (turned off) and is just using Wi-Fi and there's apparently a £5.00 cap on her bills, which you set up!? Previous correspondence… Re: Alice Rowe - REMOVED (New Customer) (REMOVED) Tue, May 19, 2:49 PM Good afternoon again.We've added a credit to match the £50 in over-use here as a one-time goodwill gesture credit. We imagine things are hard enough as it is currently, so we don't want to add to any stress.We've capped the account at £5 also. Meaning in future, no more than £5 should be able to be added to a bill for things outside of the included minutes, texts, data that come each month with the tariff.Best regards,KevniD Mobile Community Support Team Thanks
My plan comes with unlimited minutes and texts. However, when I try to make calls I am told:‘You’re currently unable to make any calls as you’ve reached your capped limit.’Please advise. I can never get through to a Live Agent to help and the automated Chat Bot is beyond useless. Really frustrating.
On 5 April I received two very short calls from a number I did not recognize. I did not answer these calls. My next bill showed that I had been charged a total of £4.90 for two calls made to this number. These two calls overlapped in time. A search of the Internet suggested that the calls came from Samoa. Clearly someone had hacked into the ID phone system. What action will ID Mobile take to prevent this happening again? What action do I need to take to receive a refund for these charges?
Could i get someone to look at my account please and ring me. This is causing me a great deal of stress. My bill is due but its incorrect. I pay £20 a month. Im on a sim only with a cap of £0 unlimited minutes and texts with 50gb that usually. Roll over, can someone ring me please i really would like to speak to human being this online service is very distressing. If my services are disconnected my kids will suffer because of it and me working from home will be affected to. The bill is due hence why im so determined to resslove this, I have tried everything live chat (dosent work) iD community and to be honest only someone with authority&access to my account at iD can address the issue. Ive more than done my part trying to communicate with the new circumstances due to the pandemic Can you guys meet me half way please. I have been trying to get in contact since 9am today! Ive also emailed iDcommunity with the issues and my details.
Currently in a queue waiting for online support via the team at 0 minutes and 0 seconds for 10th minute. Initially it was 16 minutes which was fine, no issue waiting but I don’t even know if I'm properly in the queue or if it’s an error. Anyway, that's not what I was here about. I wrote before about this. I’ve got 3 ID mobile contracts and wanted to cancel 1 of them as it wasn’t used. We have a busy household and I don’t have all the details for the phone contracts and as such I contacted ID who were able to identify 2 accounts but couldn’t tell me the third one as it was in my wife’s name even though the payments were in from my bank. I was advised she should log in to ID mobile herself. So I tried creating an account but it needed the phone number associated with that account. We have no idea so we can’t do that one either.Next plan, cancel direct debit for the mystery account. I couldn’t identify via bank statements which one was which so I've cancelled them all from ID.Sick of the
I have a question here that I keep getting different responses from the people I spoke to when I can the helpline 1) the pay as you go sim has expiry date of 365 days? right or wrong? 2) I have to use the pay as you go sim every 3 months to keep it active? right or wrong? 3) if I passed the expiry date of 365 days, I lost all my balance but I can still use my number as long as I top it up at least 5 pounds? right or wrong? 4) when I am about to reach the expiry date, I get a reminder text message to tell me so, and if I then top up at least 5 pounds, this extend the expiry for another 365 days, right or wrong thank you for your help Kai
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