Question

ive been billed before my bill date

  • 14 October 2020
  • 1 reply
  • 8 views

Hi my bill date isn’t until the 8th of November but you’ve taken £34.99 today which is the 14th of October? 


1 reply

Userlevel 7
Badge +10

Hello @Aliceigardiner,

Bills are taken 14-days after the bill is produced via Direct Debit.

We would never collect a payment earlier than the due date, but may be collected a day or two later depending on when the payment date falls on.

Have you tried opening the PDF bill for the one that’s the culprit here?

If you scroll down the page to the Direct Debit part, it will show what date we’re going to collect payment for this bill on.

 

If you still believe we’ve charged you earlier than usual, please let us know here.

Mohammed

Reply


Why iD Mobile?