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Missed payments of £2 on my credit file - how do I remove it?


Hi 

i got £2 missed payment on my credit file. I cancelled my account in March and ID cancelled my access to app and didn’t send me final bill or outstanding bill or anything and all of of sudden in June I notice 3 missed payments report on my credit score . I have paid £2 now but my mortgage application has been refused now. This is so bad. They didn’t send me any bill or anything and without notification put missed payments on my credit score.how do I remove it now 

 

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Best answer by Rory 31 October 2020, 11:30

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i got £2 missed payment on my credit file. I cancelled my account in March and ID cancelled my access to app and didn’t send me final bill or outstanding bill or anything and all of of sudden in June I notice 3 missed payments report on my credit score . I have paid £2 now but my mortgage application has been refused now. This is so bad. I really want to remove that from my credit file. This is unacce

Userlevel 6
Badge +10

Hi there @szam99 

At this point we wouldn’t be able to remove it under the basis of you not having paid it, as it would be your own responsibility to check if any final bill was owed after disconnecting.

You’d have had access to your bills and account history as normal through the iD Mobile App or our website for up to 6 months after disconnecting.

You may be able to speak to whichever company took on any outstanding debt to question the efforts they took to notify you of the outstanding balance, though whether they can help further at all would be down to them.

Userlevel 7
Badge +10

Hi @szam99,

I have moved 3 of your posts onto this one thread so that we can keep your query in one place.

Regards,
Ryan

i got £2 missed payment on my credit file. I cancelled my account in March and ID cancelled my access to app and didn’t send me final bill or outstanding bill or anything and all of of sudden in June I notice 3 missed payments report on my credit score . I have paid £2 now but my mortgage application has been refused now. This is so bad. I really want to remove that from my credit file. This is unacce

Exactly the same thing has happened to me ID mobile show no empathy for customers what so ever. Even when they fail to send customers appropriate billing information. Was this issue sorted for you ????

Userlevel 6
Badge +6

Hi @Nickip11, if you missed a payment, we wouldn’t be able to remove this from your credit file as we have a legal obligation to accurately record this. We offer a Direct Debit service to ensure payments are taken automatically; if you choose not to use this, then any payments would need to be made manually on your side.

 

Thank you,

Rory

i got £2 missed payment on my credit file. I cancelled my account in March and ID cancelled my access to app and didn’t send me final bill or outstanding bill or anything and all of of sudden in June I notice 3 missed payments report on my credit score . I have paid £2 now but my mortgage application has been refused now. This is so bad. I really want to remove that from my credit file. This is unacce

Exactly the same thing has happened to me ID mobile show no empathy for customers what so ever. Even when they fail to send customers appropriate billing information. Was this issue sorted for you ????


same with me, had direct debit set up, had final bill, final bill left, cancelled direct debit as advised didn’t have a clue until trying to get a mortgage this month and my credit rating bad, they have my email, mobile number and address and nothing all over 5 pound, still getting no where with it pretty poor and damaging for my family over 5 pound and no attempt to contact me over it!

same with me, had direct debit set up, had final bill, final bill left, cancelled direct debit as advised didn’t have a clue until trying to get a mortgage this month and my credit rating bad, they have my email, mobile number and address and nothing all over 5 pound, still getting no where with it pretty poor and damaging for my family over 5 pound and no attempt to contact me over it!

Userlevel 8
Badge +9

same with me, had direct debit set up, had final bill, final bill left, cancelled direct debit as advised didn’t have a clue until trying to get a mortgage this month and my credit rating bad, they have my email, mobile number and address and nothing all over 5 pound, still getting no where with it pretty poor and damaging for my family over 5 pound and no attempt to contact me over it!

 

Hello @Pards88,

We’ll send you a PM so we can discuss this further. We’ll need to look at the account, what was advised etc.

But if this was recorded correctly, we cannot remove this.

If due to missadvice, it was incorrectly applied, we can look into this further.

 

Mohammed

 

Hi there I have found I have the exact same issue under the same circumstances, I had a direct debit in place, cancelled my account and was given no notice at all of any outstanding or missed payments. 

 

Only noticing now having seen 3 missed payments on credit report.

I would like some help to dispute this. 

 

Userlevel 8
Badge +9

Hello @Rowboat95,

We’ll PM you so we can look into this further.

 

Mohammed

 

I’ve had this exact issue too. I owed £3.19 but had no correspondence to tell me I owed this after I left so how would I know?! It’s incredibly damaging to your credit score and there’s no number to ring to discuss this or anything. So annoying. I need this sorting. 

Userlevel 8
Badge +9

Hello @Lucyalice17,

I’m sorry to hear that.

We’ll send you a PM so we can investigate this further for you.

 

Mohammed

 

same with me, had direct debit set up, had final bill, final bill left, cancelled direct debit as advised didn’t have a clue until trying to get a mortgage this month and my credit rating bad, they have my email, mobile number and address and nothing all over 5 pound, still getting no where with it pretty poor and damaging for my family over 5 pound and no attempt to contact me over it!

 

Hello @Pards88,

We’ll send you a PM so we can discuss this further. We’ll need to look at the account, what was advised etc.

But if this was recorded correctly, we cannot remove this.

If due to missadvice, it was incorrectly applied, we can look into this further.

 

Mohammed

 

i need to speak to someone in customer services about an old account i had for my son. Missed payments are now on my credit file affecting my mortgage application. I cancelled his contract & direct debit but kept getting calls saying it was to be paid, i obviously paid but its still there.......4 of them! How do i go about removing this from my credit file?

Userlevel 7
Badge +8

Hi @Richard St. John-Ward,

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Will

Hi - I am having the exact same problem. A random bill generated for £1.61 way after my final payment for the account was made.. no notification of the bill at all, and when logging into my account, the bill for £1.61 is completely without context as to what service the amount is even for! Now there’s a missed payment on my account and a bad credit rating, all for something I didn’t even know I owed? Completely unfair!! @Will @Mohammed please help? 

 

How can you honestly get away with charging people out of the blue, not notifying them properly, then wrecking their credit scores when they don’t pay something they never even knew they owed? This ruins people’s lives! Further, if iD actually notified people of these charges then maybe they wouldn’t get to the point of being missed, as people would actually pay them! 

Userlevel 8
Badge +9

Hey @brandgc35,

I’ve just replied to your other message and have sent you a PM. Please check this and we’ll assist further.

 

Mohammed

I’m now in the same situation , can someone please advice what to do, I’ve called the online service to pay this put it has already destroyed my credit score which has disabled me buying my new home !!!

I’ve had no emailed or post to the account address telling me I owed money when I cancelled in December after my contract term had ended .

 

my email is 

 

jackcobb1990@gmail.com I would like to no how to remove this and even no if it’s resolved , I carnt get into my I’d mobile account because of this apparent late payment 

id I don’t hear anything Iin the next few days I’ll be taking this further to trading standards 

 

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Userlevel 8
Badge +7

MoI’m now in the same situation , can someone please advice what to do, I’ve called the online service to pay this put it has already destroyed my credit score which has disabled me buying my new home !!!

I’ve had no emailed or post to the account address telling me I owed money when I cancelled in December after my contract term had ended .

my email is 

jxcxcxbx1x9x@gmail.com I would like to no how to remove this and even no if it’s resolved , I carnt get into my I’d mobile account because of this apparent late payment 

id I don’t hear anything Iin the next few days I’ll be taking this further to trading standards 

Okay @Jack Cobb, whether you stand a reasonable chance of getting this removed or not, really boils down to how you cancelled your iD plan.

Can you remember how you informed iD Mobile you wanted to cancel your contract?

 

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