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Overpayment - Paid Twice

  • 24 September 2020
  • 3 replies
  • 137 views

I have recently paid my bill manually thinking i have missed my DD date and then a few days later the DD has came out so i have paid the bill twice how do i go about getting a refund on my manual payment?

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Best answer by Kevin 28 September 2020, 17:45

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3 replies

Userlevel 4
Badge +10

Hi @MJBOWDEN 

We’ll send you a private message on here now so that we can assist you with that if help is still needed?

Just get back to us there if so.

 

Generally speaking Direct Debits should automatically come out in the following days in the coming week if the date of payment was to fall on a weekend.  If a Direct Debit is ever missed, a re-attempt is usually done a week later or any date detailed to you via a follow up text.

Paid twice for PAYG payment 

Userlevel 8
Badge +6

I recommend that you create your own post in the pay go section. To help resolve your query in a timely fashion, please provide a bit more information than what you have done so here. 🙂

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