I have paid my bill however I still can't make calls send texts it's been nearly 2hours what should I do as I can't call them?
Hi
Welcome to the Community.Â
Sorry about the issue you’re having.Â
If your account was barred, it can take a few hours for the bar to be lifted. I’d recommend waiting a couple more hours, also try resetting your phone every now and then.Â
If it doesn’t work, give us a shout and we’ll look in to it for you.Â
Sorry for the inconvenience.Â
Nikhil
Hi I have tried again today and is still not working I have emailed and still have not heard anything?
Â
I’ve paid bill still cut off thoughÂ
Hi I have tried again today and is still not working I have emailed and still have not heard anything?
HiÂ
Welcome to the Community.Â
Sorry about the issue you’re having.Â
If your account was barred, it can take a few hours for the bar to be lifted. I’d recommend waiting a couple more hours, also try resetting your phone every now and then.Â
If it doesn’t work, give us a shout and we’ll look in to it for you.Â
Sorry for the inconvenience.Â
Nikhil
Hi Nikhil
I have been cut off this morning paid my bill and still not been re connected
Â
Hi Nikhill
jts been over 24 hours now since bill has been paid and still cut off?? How long is this going be like this for??
Hi have your services been restored?Â
Please get back in touch if they haven't.Â
RegardsÂ
Â
AklimaÂ
I rang up and paid my bill over the automated service, it said your services will be put back on within 1 hour.... and it’s still not on 14 hours later?
Sorry to hear this.Â
I have sent you a private message with more information.Â
Â
RegardsÂ
Aklima
Having issues myself... still restricted after 5 hours later, I've done the old turn off and on...  need my phone as I'm disabled. This is starting to panic me.Â
Hi
Â
Cheers,
Will
I paid my bill yesterday morning, and my services are still restricted. It's been over 24 hours now, and I cant call anybody to sort this out so what do I do?
Hi
I’m sorry to see this post was not responded to.
Can you confirm if the issue is resolved?
Thanks,
Pearl
Hi
Hi
Sorry to hear your service have still not restored.
But its strange, the restriction on the account should have been lifted by now.
Can you please try a few things to see if we can get back your services.
- Turn OFF your phone
- Remove the SIM card out of the slot
- Clean the SIM cardÂ
- Place it back in the SIM slot
- Turn your phone back ON
If it still does not work, can you try to use the SIM in a different phone and see if your able to use any of the services.Â
Please let us know how you get on.
Thanks,Â
Pearl
Hi
That’s perfect! I’m happy ts all sorted now.
Please get back to us if you face any more issue.
Thanks,
Pearl
Hi
Sorry to hear this.
I have sent you a private message with more information.Â
Â
Regards
Aklima
Hi
Sorry to hear your service have still not restored.
Can you please try a few things to see of we can restore your services.
- Turn OFF your phone
- Remove the SIM card out of the slot
- Clean the SIM cardÂ
- Place it back in the SIM slot
- Turn your phone back ON
Please let us know how you get on.
Thanks,Â
Pearl
Hi there my name is Antonin I pay my bill ant is over 2 hour and my service not working I need my phone for work how long will take to get my service back on
How long I have to wait to active my services I don't give dam about cov19 you have to switch my services on or I will take action by laws I don't have paisanst do some thing I wait all day since 8 am til now
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