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paud twice now Id asking fir payment

  • 13 January 2022
  • 1 reply

Paid twice in December. Now Id asking fir payment in Jan . Is this just an automated text, can I ignore it, as I'm obviously in credit until Feb?

1 reply

Userlevel 8
Badge +9

Hello @Runnerman1971

Do you currently have an active Direct Debit?

If you don’t, then we’d automatically send the text when the bill is generated or around when it’s due.

The credit from your double payment will simply be used to pay off the bill which should mean your covered here.

If you log into the iD app/account, you’ll be able to see the bill as paid.


Then a prediction of next month’s bill under “Your next bill so far”




Why iD Mobile?