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Payment doesn't work, no one cares

  • 1 February 2021
  • 37 replies
  • 515 views

Userlevel 4

Payment doesn't work, no one cares. Can’t make payment online with VISA card, nothing works. No support, phone number doesn’t work. Chat doesn’t work. If you want to know what I think about this network read my username.

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Best answer by Michelle 3 February 2021, 14:16

HI @This_network_is_C.R.A.P 

 

Please could you try clearing the cache and cookies from the browsers you are using and try to make your payment again?

Have you been able to log into your iD account? 

 

Thanks

 

Michelle 

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37 replies

Userlevel 6
Badge +8

Hi @Peter Harrison,

 

What are you trying to do?

 

Will

7078 £20000

£2000

Userlevel 6
Badge +8

Hi @user2021,

 

Have you purchased any data add-ons recently?

 

Will

Userlevel 4

I think your outbound communication with the customers is out of control. You are not capable of communicating in clear way to deliver precise and accurate information. You are going to win the title of worst experience again in 2021. 

Userlevel 4

Mixed messages delivering doubts and chaos.

 

Txt message just received from ID:

 

You've now used 100% of the data included in your bundle. Data usage will now be charged 10.24p for every 1MB you use. That means for 100MB of data, you'll be charged £10.24. Please note: you won't spend more than your Bill Cap if you have one set. Use the iD Mobile app or My Account online to view your account.

 

 

However my allowance shows that I still have around 60% data allowance left in the current billing period.

 

Why are you introducing chaos and miscommunication again?

@Will 

Userlevel 7
Badge +9

@user2021,

We can’t see any issues with the website.

It’d only display this way if the site didn’t fully load therefore showing just the raw text.

 

Mohammed

 

Userlevel 4

A new survey from Broadband Genie, which used a special tool to analyse and estimate the consumer stress levels of 344,243 tweets that were aimed at UK mobile operators, claims to have identified those that had the most stressed customers. Apparently, customers of iD Mobile are the most frustrated.

Congratulations ID Mobile! You won! 

Userlevel 4

A new survey from Broadband Genie, which used a special tool to analyse and estimate the consumer stress levels of 344,243 tweets that were aimed at UK mobile operators, claims to have identified those that had the most stressed customers. Apparently, customers of iD Mobile are the most frustrated.

Userlevel 6
Badge +8

Hi @user2021,

 

Is it like that on multiple devices and browsers? Are you using data or WiFi?

 

Will

Userlevel 4

@Will i see "The requested URL was rejected. Please consult with your administrator." again instead of the website. 

Userlevel 6
Badge +8

Hi @user2021,

 

It doesn’t really matter what I think. Have you tried refreshing it?

 

Will

Userlevel 4

Have you tried refreshing it @user2021?

 

Will

What do you think? 

Userlevel 6
Badge +8

Have you tried refreshing it @user2021?

 

Will

Userlevel 4

Everything OK @user2021?

 

Will

Your website looks very strange. 

Userlevel 6
Badge +8

Everything OK @user2021?

 

Will

Userlevel 4

 

Userlevel 6
Badge +8

No worries @user2021,

 

If you need anything else in the future, please do let us know.

 

Will

Userlevel 4

Well, if it was marked as resolved then well done and great job. 

Userlevel 6
Badge +8

Hi @user2021,

 

Have you tried calling the number provided by Michelle? Doing so would solve the issue whilst you’re experiencing issues with the website you see you see, so I imagine that’s why it was marked as such.

 

Will

Userlevel 4

@Mohsin - I don’t understand why you are asking me if I have succeeded AFTER you guys decided that the problem is solved:

 

 

Not only this but you have selected the best answer and probably awarded yourself some fancy achievement badge. So why asking ME about my issue??

Userlevel 4

 

Thanks for the email. I don’t understand anything but I’m sure it is something important you are trying to say. Probably send it when you are ready to communicate in clear way.

Userlevel 4

I'm not alarmed. I'm shocked about the state of the quality of the self-services you are offering and being unable to contact anyone.

The problem is that my time is worth money and I'm spending too much time trying to do something that should be very simple, quick and seamless. 

Userlevel 6
Badge +4

HI @user2021 

We’ve been made aware of Monthly Bill emails being sent to Customers in an incorrect format, this is only impacting the email being sent not the actual bill itself. This is being looked into and we would advise not to be alarmed by the email you have received. were you able to make a payment via our automated payment line?

 

-Mohsin

Userlevel 4

Billing email from id network:

 

 

 

Another fail. Disaster. You can't even send the email properly. 

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