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Payment doesn't work, no one cares

  • 1 February 2021
  • 37 replies
  • 518 views

Userlevel 4

Payment doesn't work, no one cares. Can’t make payment online with VISA card, nothing works. No support, phone number doesn’t work. Chat doesn’t work. If you want to know what I think about this network read my username.

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Best answer by Michelle 3 February 2021, 14:16

HI @This_network_is_C.R.A.P 

 

Please could you try clearing the cache and cookies from the browsers you are using and try to make your payment again?

Have you been able to log into your iD account? 

 

Thanks

 

Michelle 

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37 replies

Userlevel 4

I'm not alarmed. I'm shocked about the state of the quality of the self-services you are offering and being unable to contact anyone.

The problem is that my time is worth money and I'm spending too much time trying to do something that should be very simple, quick and seamless. 

Userlevel 4

I am not able to upload the picture here because of the errors. Even more things broken. 

Userlevel 4

 

Userlevel 4

Even visiting your website does not work. 

Userlevel 4

 

Userlevel 4

I'm going to wait until ID MOBILE will disconnect my phone because I'm unable to pay for the bill. Also I have checked on 3 different browsers. 

Userlevel 4

Well, if it was marked as resolved then well done and great job. 

Userlevel 4

@Will i see "The requested URL was rejected. Please consult with your administrator." again instead of the website. 

Userlevel 4

As I said I have tried with 3 different browsers. You don't believe that different browsers on different devices share cookies, do you? 

Userlevel 4

Let's try with another browser, oh:

It is a FAIL. Let's try to blame the user. 

Userlevel 4

Let me spend more time to try to give my money to the ID MOBILE network. It is the best way of spending my life. 

Userlevel 4

Billing email from id network:

 

 

 

Another fail. Disaster. You can't even send the email properly. 

Userlevel 4

 

Thanks for the email. I don’t understand anything but I’m sure it is something important you are trying to say. Probably send it when you are ready to communicate in clear way.

Userlevel 4

@Mohsin - I don’t understand why you are asking me if I have succeeded AFTER you guys decided that the problem is solved:

 

 

Not only this but you have selected the best answer and probably awarded yourself some fancy achievement badge. So why asking ME about my issue??

Userlevel 4

A new survey from Broadband Genie, which used a special tool to analyse and estimate the consumer stress levels of 344,243 tweets that were aimed at UK mobile operators, claims to have identified those that had the most stressed customers. Apparently, customers of iD Mobile are the most frustrated.

Userlevel 6
Badge +8

Have you tried refreshing it @user2021?

 

Will

Userlevel 6
Badge +8

Hi @user2021,

 

Have you purchased any data add-ons recently?

 

Will

Userlevel 4

A new survey from Broadband Genie, which used a special tool to analyse and estimate the consumer stress levels of 344,243 tweets that were aimed at UK mobile operators, claims to have identified those that had the most stressed customers. Apparently, customers of iD Mobile are the most frustrated.

Congratulations ID Mobile! You won! 

£2000

7078 £20000

Userlevel 4

Getting really tired. I guess the easiest solution is to find a new network. 

Tried couple of different browsers to pay money to ID Mobile, but ID mobile doesn’t accept British Pound Sterling paid with the VISA card. 

Maybe you should start sending your employees around to collect cash??

Userlevel 4

Have you tried refreshing it @user2021?

 

Will

What do you think? 

Userlevel 6
Badge +8

Hi @user2021,

 

It doesn’t really matter what I think. Have you tried refreshing it?

 

Will

Userlevel 7
Badge +9

@user2021,

We can’t see any issues with the website.

It’d only display this way if the site didn’t fully load therefore showing just the raw text.

 

Mohammed

 

Userlevel 6
Badge +8

Hi @Peter Harrison,

 

What are you trying to do?

 

Will

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