Question

phone suspended but bill paid

  • 23 February 2022
  • 2 replies
  • 79 views

My phone bill was paid over 24 hours ago and I have tried calling 7777 numerous times and using live chat but can't seem to get through to anyone. 


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2 replies

Userlevel 8
Badge +9

Hello @Simone93,

A few things to note when using live chat:

  1. Use chat between 9am to 8pm weekdays or 9am to 6pm weekends.
  2. Type “talk to a person” once connected to get an agent and avoid the 24/7 bot.

Anyway, good luck.  

 

Userlevel 5
Badge +6

Hi @Simone93, the Live Chat feature isn’t working at the moment, so we’ll drop you a private message. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Thank you,

Rory

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