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Please can I have an update on my complaint?

  • 8 September 2020
  • 10 replies
  • 82 views

Please can I be contacted regarding my complaint 204750021

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Best answer by Mohammed 16 September 2020, 13:07

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10 replies

Userlevel 4
Badge +10

Hi there @Claire12 

We’ll send you a private message on here now.  If you could get back to us there, we’ll be happy to then update you on any existing complaint.

Hi I received a letter but I was promised a call back however I am not happy to accept the outcome and would like this issue resolving asap please

Userlevel 4
Badge +10

Hi @Claire12 

Could you reply to the message we’ve sent you here?

We’ll then be able to take a further look into your account and any existing complaint you had.

If you click on your profile, you should then be able to get to your private messages.

Thanks.

Hi yes I did reply about my complaint

I  will not accept the outcome and would like this dealing with asap 

Userlevel 7
Badge +10

Hello @Claire12,

No problem Claire,

 

We’ll pick this up and future correspondance via PM as it’s account related. We’re marking this as resolve as we’re dealing with this via PM, however, the complaint is open and can be discussed via PM.

 

Mohammed

What's mean please 

What's pm mean

Userlevel 7
Badge +10

PM is Private Message and you can access this here: https://community.idmobile.co.uk/inbox/overview

 

Can my complaint be chased please 

Userlevel 6
Badge +8

Sure thing @Claire12,

 

Just reply to the Private Message we’ve sent and you’ll be good to go.

 

Will

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