Hi I received my new phone last Wednesday 3/2/20. Transferring data from my old phone to the new phone was easy. But as I was trying to find my round I had a notification I’d used 80% of my data I couldn’t understand what was going off. Next another notification saying I’d used 100% data I found out my mobile data was on and some games was downloading, I don’t play games at 67 the grey matter doesn’t work so well, I immediately switched it off not knowing what to do… it nearly come back to you, for my innocent mistake I wondered if you could let me off with the payment for data used ,I know it’s cheeky of me to ask but I didn’t want all that stuff on my phone that’s why I stopped it...I just didn’t know what to do
