Question

RPI Price rise/increase

  • 9 August 2020
  • 4 replies
  • 918 views
J
Rank

Hello,

Before I sign up to a Contract with yourselves could i have more detail regarding the RPI price rise's ? 

As this could rise out side someone's monthly budget, then what would the have to do without causing debt/issues ? Send the phone back ? 

4 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi @Jayneee,

RPI price rises have historically been very low and it reflects the increase in the costs to run and invest in the network and in the service we provide due to inflation in the UK. This year's RPI increase for instance was 2.7%, so someone on a £20 plan would have seen a 54p increase. We would not expect the increase to be very high where it ends up causing severe budget issues for our customers.

You can view our dedicated page to RPI increases here for further information.

Kind regards,
Ryan

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WelshPaul
Rank
Userlevel 8
Badge +6

RPI is only applied if you acquire a plan that includes a handset on ID Mobile.

To be fair to  ID Mobile, they apply the RPI (2.7% as of @Ryan’s post) while all the major UK networks add an additional 3.9% to that figure which means they would up your bill by 6.6% compared to ID Mobile’s 2.7%.

Mohammed
Rank
Userlevel 7
Badge +10

The thing is that new contracts don’t go up,  if anything more data is included in the same package and price so it seems pretty unfair to raise prices on longstanding customers,  while anyone joining gets better rates,  and ID has the cost of aquiring the customers, sometimes including incentives.  

 

For 1 year contracts,  wouldn’t it make sense to increase prices at renewal,  then customers can shop around and decide if they want to stay or not ??   you advertise one year contracts,  the customer it tied in for a year,  wouldn’t it be fair for the company to be the same ?   obviously you are free to set prices at whatever level is required to support  the price not increasing for 12 months. 

Advertising,  fixed for a year, would also be a positive message,  and mean you would win more customers.  People are fed up with signing up to a deal, only to find the deal is one sided, and prices increase.   It would be fair enough for a 10 year contract but for 12 months ? really ?

G

 

 

Hello @geralddelapascua  Furthermore to what @WelshPaul  said,

RPI increases are not currently applied to SIM only plans.

So a 30-day, 12-month or 24-month SIM only deal is excluded from an RPI increase so we don’t currently apply this to such plans.

Mohammed

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G
Rank
Userlevel 1

The thing is that new contracts don’t go up,  if anything more data is included in the same package and price so it seems pretty unfair to raise prices on longstanding customers,  while anyone joining gets better rates,  and ID has the cost of aquiring the customers, sometimes including incentives.  

 

For 1 year contracts,  wouldn’t it make sense to increase prices at renewal,  then customers can shop around and decide if they want to stay or not ??   you advertise one year contracts,  the customer it tied in for a year,  wouldn’t it be fair for the company to be the same ?   obviously you are free to set prices at whatever level is required to support  the price not increasing for 12 months. 

Advertising,  fixed for a year, would also be a positive message,  and mean you would win more customers.  People are fed up with signing up to a deal, only to find the deal is one sided, and prices increase.   It would be fair enough for a 10 year contract but for 12 months ? really ?

G

 

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