Question

Unable to pay bill

  • 25 January 2022
  • 8 replies
  • 76 views
Charlotte McCutcheon
Rank

I have been trying to pay my bill for this month but every time I do it says their is something went wrong and to try again. What do I do

This topic has been closed for comments

8 replies

andewhite
Rank
Userlevel 8
Badge +9

Hello @Charlotte McCutcheon,

Are you PAYG or pay monthly?

Charlotte McCutcheon
Rank

I pay monthly 

andewhite
Rank
Userlevel 8
Badge +9

Okay @Charlotte McCutcheon,

With pay monthly you’ll be paying iD each month by Direct Debit (DD), so you don’t need to do anything.

The app and iD My Account online sometimes - INCORRECTLY - show the bill needs to be paid, even though paying by DD.

Have you had problems with your DD be taken by iD? 

Charlotte McCutcheon
Rank

I have been paying monthly since I started and normally do pay on the app each month. I don’t have a direct debit

andewhite
Rank
Userlevel 8
Badge +9

Okay @Charlotte McCutcheon, it sounds like you have a PAYG SIM that you top-up every month.

Try paying online at https://my.idmobile.co.uk - good luck.

Rory
Rank
Userlevel 5
Badge +6

Hi @Charlotte McCutcheon, we were having some issues with the app and My Account when you messaged, but this should be resolved now. Let us know if you’re still having trouble and we’ll look into it for you.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Charlotte McCutcheon
Rank

Hi Rory,

I just tried again to pay and it is still saying something went wrong!

 

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Charlotte McCutcheonl,

Try calling 0333 003 0001 to see if you can pay via the automated phone line.

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?