Solved

When does my contract start?

  • 19 July 2020
  • 3 replies
  • 1218 views
K
Rank

I’ve searched your website and can’t find details about contract start dates as I’m looking to switch to ID Mobile.  Please can you confirm this, I would assume it would start the date the sim is activated and the service is being provided, and not from when the sim is ordered, as I obviously can’t use it whilst it’s in transit.  I have checked with other networks and they don’t charge until the sim is activated and the service is being provided, please can you confirm

icon

Best answer by Mohammed 20 July 2020, 18:48

View original

3 replies

Mohammed
Rank
Userlevel 7
Badge +10

Hello @karen1973,

 

The SIM card is activated upon dispatch.

It’s not possible to manually activate a new connection remotely.

 

Your first bill is produced within 24-hours of connection and the first bill payment taken 14-days later.

 

You can change future Direct Debit dates after the SIM arrives via the iD app/account.

 

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
K
Rank

Ah ok thanks, can you confirm when connection starts, will that be when you start using the sim for calls etc or when it’s dispatched/ordered?

Kevin
Rank
Userlevel 4
Badge +10

Hi there @karen1973 

We’d have the SIM activated on the same day it’s dispatched, to ensure that the SIM is all ready to go from the moment it arrives.

If you need any more questions answering, just fire away here.

Reply


Terms & Conditions
Why iD Mobile?