Question

why has a 2 weekly direct debit been set up on my monthly plan

  • 29 September 2021
  • 2 replies
  • 56 views
I
Rank

why has a 2 weekly direct debit been set up on my monthly plan 

This topic has been closed for comments

2 replies

andewhite
Rank
Userlevel 8
Badge +9

Hello @ian bower,

That sounds strange - what does your bank say? 

Anyway, for a quick answer to your question, use the Live Chat option to speak to an iD agent.

The team are available to answer queries from 9am – 8pm Monday – Friday and 9am – 6pm Saturday, Sunday and bank holidays. 

Once connected , type “talk to a person” to get an agent - this avoids the annoying 24/7 chat-bot.

If you don’t mind waiting, someone from iD will respond in this forum in due course.

Ryan
Rank
Userlevel 6
Badge +10

Hi @ian bower,

Our Direct Debit payments are a monthly occurrence so we are surprised to hear about this. Is the reference number for each payment the same? If they are different, it could mean you have two plans active.

Please let us know if you need any further help after speaking to our Live Chat Team.

Ryan

I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
Terms & Conditions
Why iD Mobile?