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Why has my bill been taken twice?

  • 22 May 2018
  • 9 replies
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M
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My bill has been taken out twice can I ask why.Once it has been taken from id mobile app and the other time it has been taken from id mobile limited.
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Best answer by Myala 25 May 2018, 16:01

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9 replies

Mohammed
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Userlevel 7
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Hello @Myala,

Welcome to the iD Community!

Have you made a manual payment from the app?

It's possible if you have an active Direct Debit that your bill was already due to be taken and you've made a payment from the app so it looks like you've been billed twice.


Mohammed

EDIT: I've moved your topic to the Bills, allowances, charges & capping to help others also find the answers easier.
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
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Can I get a refund for the double payment
Mohammed
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Userlevel 7
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Can I get a refund for the double payment

Hello @Myala,

Have you made a manual payment from the app?


Can you answer the above?

Mohammed
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
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Yes I've made a manual payment and then another payment has come out from my card
Mohammed
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Userlevel 7
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Hi @Myala,

If you've made a manual payment ontop of your Direct Debit payment being taken, the extra payment would be on your account as a credit. This would be taken off your next bill.

Did you still want this refunding?

Mohammed
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
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Yes I'd like the refund please
Mohammed
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Userlevel 7
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Yes I'd like the refund please

Hey @Myala,

I've PMed you regarding how to resolve this.

Mohammed
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
aXXo
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Userlevel 1

Can somebody pm me?

Will
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Userlevel 6
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I see we’ve replied elsewhere @aXXo. We’ll keep communications on that thread.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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