I have been charged £5 for a single call to a UK mobile number. It is listed on my bill as out of plan. Why???
Hi thanks, yes I will try the chat. However, it would be helpful if you included somewhere on your website exactly what is and isn't included in your plan. I cannot find this information anywhere. Do you have a link?
Hi
Welcome to the iD Community.
I’ve sent you a direct message with further information.
Pearl
Thanks for the link but this is where I have already looked and I have rechecked and there is nothing in there to tell you why a call to a UK mobile number would incur out of plan charges when you have minutes, texts and data remaining.
Hi
You should find all the information you need on bill, bill capping, allowances and charges on this link below -
https://community.idmobile.co.uk/bills-bill-capping-allowances-and-charges-60
Let me know if this helps
Thanks,
Pearl
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