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Why is my bill higher than expected?

  • 22 March 2020
  • 0 replies

Userlevel 8

Going over your monthly allowance of data, minutes and texts is one of the most common reasons for unexpectedly high bills. Luckily, you can keep tabs on your remaining allowances by checking the iD Mobile App and My Account online.

Here is a quick breakdown of some of the most common charges you may see:


Calls to standard UK mobile numbers, numbers starting 01, 02 or 03, numbers based in the Channel Islands or Isle of Man, or calls to non-standard 07 numbers



If you’re visiting a country not included in our Inclusive Roaming list

Click here for Roaming Charges by country


All iD Mobile Pay Monthly plans come with unlimited standard texts



Data use per MB


MMS (pictures, photos, emojis, GIFs, audio, video files)


Personal numbering services (starting with 070)

£2 per minute

Pager calls (starting with 076)


Corporate numbering service (starting with 070)

£2 per minute

Premium numbers

£2 per minute

101 Police non-emergency line

15p per call (free on Pay as You Go)

Non-geographic numbers (starting with 084, 087, 09 or 118)

iD Mobile Access Charge of 45p per minute, plus a Service Charge


We also suggest setting up a Bill Cap to prevent you from spending more than you wish to, this can be as low as £0 but we always recommend a minimum of a £2 cap for any emergency calls/texts/data you may need to make.

You may also be charged extra for purchasing an Add-On (for extra minutes or data) or making calls or sending texts to premium rate numbers (charities, TV competitions/voting).

You can find a list of all potential extra charges here 



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