Bills & Charges
Everything you need to know about billing, your allowances and charges on your account.
- 1,784 Topics
- 5,252 Replies
Good afternoon, So I have a problem that I need your help with. It appears that I have a default on my credit file from IDmobile. Its from a sim only 30 day plan that I had over three years ago. I never used the sim in the end as it was was bought for my business and never needed, I cancelled the DD and thought that was that, I pretty soon realised that it wasn't as simple as that when I received a letter with an outstanding amount, I paid that and thought no more of if… Fast forward to last month and I’m informed that I can't get the mortgage that I’ve applied for due to my (what I thought was immaculate) credit score, so I obtained a copy of it and discovered that after I had cleared my account, the monthly charge hadn't been stopped… The problem with that is that I had also moved house in that period and despite having mail redirected, I was not made aware of any outstanding balance. Despite the fact that I have even been using a new ID plan in the meantime. I have always worked ha
Has anyne had issues with disproportionate credit defaults being applied by ID? I left the service last year, and disputed my final bill (of £15) as ID didn't action my account closure request on time. I paid the bill after two months to avoid hassle, and they subsequently reported a default on my credit file. This is now causing credit issues (mortgage, credit card), huge strain on my family, and affecting my mental health, for the miniscule size and nature of the payment amount.
My bill is outstanding and I'm struggling to pay the bill at the moment due to the Covid-19 as I'm in isolation, its not affordable to pay the bill at the moment,buying food shopping which has increased more with my children being at home 24/7 as there not in school till September now ,so more meals are being prepared. As my phone as being restricted and cut of I am now unable to be in contact with my family as I can't t just go an visit now for a while,and it's hard enough not being able speak to them properly. So I'm just wondering if I'm able to get any help with my bill. we are all in the same situation and dealing with some life changing circumstances hope all is ok and staying safe. And look forward to a response
Received porting was successful at the start of the week but I'm not receiving OTP messages from most (but not all) of my banks - any idea whats going on here? From what I can see from previous community posts it either just magically works one day or a ring to support can make things come back to life again. Anyone able to put me in the right direction?
at the beginning of the pandemic I made an arrangement with id mobile as I was in a vulnerable health position and needed my phone on to summon for help ect that I would have a 90 day grace period where I would not lose service if I was unable to pay my bill . However my services did become restricted within a few weeks ... as I was 3 days late with my bill I managed to summon help and with the help of an email and this forum it was put back on and an apology issued ... it meant I was one bill behind each time but it was OK cos we had agreed that me and id However for the last 5-6 weeks without warning my services were restricred again and my account handed to a debt collector ... who rang me constantly I explained the situation and that I had paid every month as agreed and cleared off every bill so it was infact the current bill they were cutting me off for and passing on despite my agreement with them ( I have emails from them confirming the arrangement) During my weeks restrictions
Hi I am unable to text my meter readings to 60257 - Scottish and Southern Energy. I have enabled Premium this morning, but still unable to send text to this short code. SSE's advise is - Text 60257 (messages to this service are free from UK mobiles) Please send your gas and electricity meter readings in separate text messages
Hello hopefully someone can help me, my daughter has 2GB of data a month which always runs out, after live chat with ID they suggested turning off mobile data when at home otherwise apps run on both wifi and mobile data (my phone does not do this and never have any trouble0. She is at school in the day, hence most data is used in the morning and evening however she always does turn off her data when at home, apps left on were snapchat and WhatsApp - would that be enough to drain her data every month? Any advice welcome, thanks Tina
I need to speak with a human but the live chat has been busy for the day. I’ve received a hit to my credit score as it shows a missed payment. I advised on the live chat last time that the direct debit had been cancelled too soon and needed a payment link, ect when the final one was due.This has set me back 60 points and I need to speak with a person, ideally over the phone, so I can settle this cost. I’m happy to pay whatever it taken, i just need to know how so this can go away. There is too much jargon on the site, I no longer what the phone or the sim which makes it harder as it belonged to my deceased mother and its gotten lost.
I have recently got a text saying that my account has been suspended due to not paying for my contract, due to this pandemic and I am not working meaning there’s no way I can pay for everything. However I still need to be able to make calls , is there anyway I can still use my sim?
My wife and I both have SIM only subscriptions with iD mobile.I’ve just upgraded my ‘phone and given her my previous Huawei one. She needs a nano size SIM to fit You BILL us both separately, but we pay via her direct debit. I can’t access her account to order the new SIMCan you please e-mail me direct - REMOVED - with details of who I should contact to arrange this a.s.a.p.?IT HAS BEEN MOST FRUSTRATING TRYING TO FIND A WAY TO GET IN TOUCH WITH YOU AND I DO NOT LIKE USING FACEBOOK - SO THIS IS VERY, VERY BAD.
HI I have no idea how to log a complaint as ID like to make everything difficult to do for customer but I would like to make a official complaint! When I paid my phone bill 2 weeks ago it had registered my payment but had complaetely stopped me from being able to use my phone I could not make calls texts or use internet I took this to car phone warehouse where they could not figure it out I bought a new sim and activated it yet still could not use my phone it was difficult to get this sorted as live chat could not help with this and the contract is in my partners name but I pay for the phone bill every month and we both work full time so found it difficult to get in contact as again ID like to make this difficult I had paid my phone bill and had not been able to use the service I had paid for my it was last resort my partner decided to message on twitter and we finally got a reply and they said they had switches my outgoing bar back on which I don’t understand because I had not done an
Hi i got £2 missed payment on my credit file. I cancelled my account in March and ID cancelled my access to app and didn’t send me final bill or outstanding bill or anything and all of of sudden in June I notice 3 missed payments report on my credit score . I have paid £2 now but my mortgage application has been refused now. This is so bad. They didn’t send me any bill or anything and without notification put missed payments on my credit score.how do I remove it now
How to understand your bill.Tutorial
If there’s anything about your bill you don’t understand, you can ask a question below. But before you do that, you might want to check out our [url=https://www.idmobile.co.uk/help-and-advice/understanding-my-bill]Understanding your bill webpage[/url]. It tells you exactly how your bill works, plus it’s got a sample bill with each point carefully explained in rigorous detail! We’ve also rounded up a few of the most common questions we get asked around billing. Here they are: [b][h3]Where can I view my bill?[/h3][/b] You can view your bill by logging in to the iD Mobile app or My Account, and then going to 'Billing', 'Current month'. To view previous bills, go to 'Billing', then 'See a Breakdown'. [b][h3]How can I get paper billing?[/h3][/b] Paper billing is available at a cost of £1.50 per month. To get it, log in to the iD Mobile app or My Account, go to the 'My Billing' page, 'Billing method' and select 'Change my billing method'. [b][h3]How can I pay my bill?
In the absence of any available live chat agents or anyone answering the phone on 7777, I thought I'd turn to the community to seek a solution. I've been with iD for a good long while now, and have been very happy. A fiver a month comes out of my account like clockwork; I'm always well within my allowances, so there's never been anything other than £5 per month. However, my last bill, dated 22nd September was for £8.28 Item detail was as follows: Monthly recurring charge - from 08/09/18 to 07/10/18 £4.17 (This is perfectly normal and the same amount as usual) Then a second line of: From 08/08/18 to 07/09/18 £2.73 On my previous bill, dated 22nd August, which was paid by direct debit as usual, I had the following line item: Monthly recurring charge - from 08/08/18 to 07/09/18 - £4.17 To my eyes, it looks like I've been charged for the same period twice? There's no further detail on any of the pdf bills for me to drill down into, so I can't see if I've been billed
hi there, i have a problem.i missed one of my payments,and after that I cant call,later I payed debt,but my mobile card still not working.now its 3 months I payed money but my card not working. I don't know my phone number,so I cant call to explain ID stuff that my card is not working because everythere where I try to call they asking my PHONE NUMBER!!!how I can get my phone number if my call is canceled!!please help anyone!!
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