Bills & Charges
Everything you need to know about billing, your allowances and charges on your account.
- 1,784 Topics
- 5,252 Replies
Hello All, I recently changed to ID mobile and since changing I've been trying to make payments through my bank and I've not been receiving the OTPs. I've called up Santander and ran through a list of trying to get it to work with no avail. Finally they said the fault must lie with the network provider. Has anybody else had issues with Santander OTPs on ID?
Hi, I have just received a text message from fuze forge saying i have subscribed to something and they are going to charge me 4.50 a week. I can't find them online apart from a foreign website and I'm not about to reply "stop" to the text message just in case thats what they will sting me on. Any idea what I can do? I have my cap set to zero on my billing so just hoping that stops any charges happening.
I've search on the internet for whether tethering is allowed on iD. I found a page on this forum that said that it is against terms of service but is possible to do at your own risk. My questions are: [list=1] [*]What are the consequences of breaking the terms of service [*]If I tether and stay below my mobile data allowance limit, will I be charged extra? [*]I have found stories online about people being charged large amounts such as £70 for tethering as little as 2GB, is this the case? [/list]
I’ve just upgraded/changed my price plan Following an upgrade or a change of price plan you will notice some things look a little different on the bill following this change. This is called ‘Pro Rata’ billing and it involves part charges and refunds; it can sound a little daunting and look a little confusing but below we have explained what this means and how it’ll look on your next bill. What is pro rata billing? Your billing month is the period of time when your plans allowances start and finish. We always bill you a month in advance for the standard cost of your monthly agreement. However, when you upgrade your plan you will see some changes on your next bill that may be confusing and be a little higher than your usual bill. Pro rata explained As stated, we charge you for your next month in advance, but when you upgrade your new plan starts straight away. For example - your billing month runs from the 1st to the 31st and you upgrade your package on the 18th of the mo
Anyone been getting texts warnng you of probems with billing but from 3 (mobile?) asking you to go to he my-3update site to update details? Sounds phishy but then I saw th 3UK sign on my phone and thought it might be something to do with ID Mobile? Of course it’s difficult to check with ID Mobile or even 3 Mobile as no one is picking up given the pandemic. EDIT: Please do not post links to scam websites directly into the Community.
Hi, I received a text from 88300 (virgin money credit card security check )after making an on line purchase. The text asked me to confirm that I recognised the transaction by replying Y or N. When I tried to reply, I get a message saying ' can't send message with iD mobile error 28'. I therefore had to ring the credit card company and go through security to confirm that I had made the purchase when I should have just been able to send a text to confirm this. Please advise why SMS replies to 88300 do not work as this could result in customers credit card transactions being blocked or rejected if they cannot reply to the security text message. I'm using Android operating system on Moto G6 handset.
Your final bill will be issued the day after your iD Mobile plan is disconnected. Your bill may look a little different to bills you have received in the past while also sharing some similarities. Depending on how long you had left with us, the date you gave your notice or if you switched to a different provider using a PAC or STAC will impact the way your bill will appear and more importantly, the charges (or even credit) that it shows. Your final bill will be available to view in the iD Mobile App or My Account online service. Don’t worry if you haven’t got access to either of these, we’ll also send it via post within 5 days of you leaving. Your final bill will include: Your line rental (the monthly cost of your plan) for your billing month (the period of time your allowances last for) up until your date of disconnection (the last day of your 30-day notice or the date you switched to your new provider). Your final bill may include: A termination fee if you are leaving
Received porting was successful at the start of the week but I'm not receiving OTP messages from most (but not all) of my banks - any idea whats going on here? From what I can see from previous community posts it either just magically works one day or a ring to support can make things come back to life again. Anyone able to put me in the right direction?
iD is telling me that due to texts I have received an additional £4.50 from my original £5 bill. So in total I have to pay £9.50. I'm not sure why it is taking £4.50 although I still have a remaining 4988 texts out of 5000. Can someone tell me why this is happening and how it can be removed from my bill?
Going over your monthly allowance of data, minutes and texts is one of the most common reasons for unexpectedly high bills. Luckily, you can keep tabs on your remaining allowances by checking the iD Mobile App and My Account online.Here is a quick breakdown of some of the most common charges you may see: Calls Calls to standard UK mobile numbers, numbers starting 01, 02 or 03, numbers based in the Channel Islands or Isle of Man, or calls to non-standard 07 numbers 40p Roaming If you’re visiting a country not included in our Inclusive Roaming list Click here for Roaming Charges by country Texts All iD Mobile Pay Monthly plans come with unlimited standard texts Free Data Data use per MB 10.24p MMS (pictures, photos, emojis, GIFs, audio, video files) 30p Personal numbering services (starting with 070) £2 per minute Pager calls (starting with 076) £1.22 Corporate numbering ser
I’m on a pay monthly plan - with plenty of minutes remaining, but have my ‘extra usage cap’ set at £0. I’ve just tried calling an 0203 number, but i get a recorded message saying that my account has insufficient balance to make this call - suggesting that an 0203 number isn’t included in the call plan - which surely isn’t correct?
Hi, I recently received an sms from a fraud protection number (65 130), but my answers are undelivered. I tried varying my cap limit, as well as resetting the premium feature in the ID app, but still have not been able to reach them. Please add this number to your “allowed numbers,” as I must get back to it.
Your final bill will be issued the day after your account is disconnected. If you’re registered on the My iD App or My iD Online, your bill will be available to view on in the app and online. If you’ve not registered, your bill will be posted to the address on your iD account. You should receive it no more than 5 days after you disconnect. Your final bill will consist of your line-rental charge up until you’re disconnected, and any charges for any chargeable usage right up until your disconnection date. Continue searching on our Community orSpeak to us on Live Chat.
Having a Direct Debit set up on your account doesn’t just make your experience smoother and interruption free, it also enables you to upgrade to a shiny new device when you become eligible.Without an active Direct Debit, you will not be able to upgrade through our website, the iD Mobile App, My Account online service or at a Carphone Warehouse store. If you’ve cancelled your Direct Debit by accident or because you tried to update your details, the best thing to do is set it up again before payment is due. An attempted payment on a cancelled Direct Debit could affect your future credit rating, and we really don’t want that to happen. Already Cancelled your Direct Debit and need to set it back up?To reinstate your direct debit all you need is a UK bank account. Then, simply:Log in to the iD Mobile App or My Account online Go to My Billing > Manage my Direct Debit Follow the steps on screen Your monthly Direct Debit payment will be taken on or around 14 days after your bill is issued.
How to understand your bill.Tutorial
If there’s anything about your bill you don’t understand, you can ask a question below. But before you do that, you might want to check out our [url=https://www.idmobile.co.uk/help-and-advice/understanding-my-bill]Understanding your bill webpage[/url]. It tells you exactly how your bill works, plus it’s got a sample bill with each point carefully explained in rigorous detail! We’ve also rounded up a few of the most common questions we get asked around billing. Here they are: [b][h3]Where can I view my bill?[/h3][/b] You can view your bill by logging in to the iD Mobile app or My Account, and then going to 'Billing', 'Current month'. To view previous bills, go to 'Billing', then 'See a Breakdown'. [b][h3]How can I get paper billing?[/h3][/b] Paper billing is available at a cost of £1.50 per month. To get it, log in to the iD Mobile app or My Account, go to the 'My Billing' page, 'Billing method' and select 'Change my billing method'. [b][h3]How can I pay my bill?
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