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Hi 

I ordered a contract phone but changed my mind within a day so cancelled and sent back .I didn't even open the box but now I'm being billed for a sim that wasn't activated is this normal for id

 

Hi Diann72, 

 

Welcome and thanks for posting. 

 

I am sorry to hear you have unexpected charges. 

Can you please confirm how you cancelled the service? Did you port a number from us to another provider?

 

Thanks, 

 

Nat 


Hi Nat

I ordered a phone and sim with mobiles .Co UK

And cancelled the day it arrived due to circumstances changing .

I was sent a final  bill from id mobile for my usage so wasn't sure if I was charged for having the sim sent with the phone 

Thankyou diann


Hi Nat 

I ordered a contract phone with mobiles direct and changed my mind the phone or sim wasn't opened and sent back the following day I've now been sent a bill for final payment .Is this normal to be charged for having iD sim even when cancelled in first 14 days without use 

Thankyou for getting back to me Diane 


Hey there ​@Diann72, although you may not have received it, you’d be charged for the time the line-rental was opened for, as it opens from dispatch.

 

If you cancelled due to a change of mind only, then you’d still be liable to pay for these charges only.

 

Thanks,

Tyler


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