Make sure it isn’t just a slow connection
At times a connection can be so slow that it seems like you have no connection at all. Take a look at the signal bars at the top of your screen, and check there are no symbols that show a mobile internet connection. Prime examples would be: E, 3G, 4G, H, H+ or 46/LTE.
Any of these symbols show that your phone is in fact connected to the internet – which means your issue is internet speed. Get in touch with iD to check if there are any connectivity issues in your area.
Turn it off and on again
Yes, that’s right, the old cliché. But believe it or not, the low-tech fixes are often the most effective. And even if it doesn’t resolve the problem, it’s worth a try. Once it’s off, we recommend giving it a good 30 seconds before turning it back on again. This way, if an app’s malfunctioned or your phone isn’t reading the SIM card properly, it’ll have a chance to reset.
Remove your SIM
If a restart hasn’t rectified the problem, it’s time to give the SIM card a once over.
Switch the phone off again and remove the SIM card. Check the SIM card slot and the card itself to make sure there is no unwanted dust or debris – and then pop it back in and turn the phone on. Doing this also makes sure the SIM hasn’t been knocked out of place at any point.
Check your APN settings
If you’ve done all of this and your phone still won’t connect to mobile internet, you might need to try something a little more technical. The APN settings are what the SIM card uses to sign in to your network’s mobile data signal.
It’s time to take a look and make sure everything’s okay. Here are some full instructions on how to do this with your iD SIM.
Still can’t connect? Looks like you might need to leave it to the professionals. Contact iD and a customer rep will be happy to look into this further for you.
Got any questions? Ask away in the comments below and we’ll be happy to help.