What to do if you lose your phone

If you’ve ever lost your phone, you’ll know what a complete nightmare it is. Thankfully there are things you can do to try and locate it again. Should the worst happen, and it’s gone forever, then lower the cost and save yourself some extra hassle by following these simple steps.

Step 1: Attempt to find your phone

One thing you can do right now is turn on your phone’s location services. Do this, and you’ll be able to log into your account and see its location.

Got an iPhone? Then it’s worth having the Find My iPhone app. Sign into iCloud.com to see your phone’s location.

Got an Android? Then go to settings, select ‘Security & Location’ and toggle the ‘Find My Device’ to the on position. If you lose your phone, go to www.google.co.uk/android/devicemanager. Your phone’s location will appear on the map. From here you can ring your phone, lock it, or erase its contents remotely.

Step 2: Cancel your SIM card

If you’ve still had no luck finding your phone, your next step is to contact your provider.
Ask them to bar your SIM. Once barred, nobody will be able to make calls from your phone, or use your data. That should avoid any unexpected, and hefty bills. Your provider may also be able to blacklist the device, that way no-one will ever be able to use it, even if it gets sold on.

Step 3: Report it to the police

If you know for certain that your phone’s been stolen, and there’s no way to get it back, you should call the police. Ask for the crime reference number, which you’ll need to claim on insurance or if you want a replacement through Team Knowhow.

Step 4: Get in touch with your insurance company

Done step 3? Now it’s time to tell your insurance company – or Team Knowhow if you’re signed up – that your phone’s missing. Give them that crime reference number, and pass on the details about your phone and when you last remember seeing it.

Step 5: Check if you’ve run up a big bill – you may be able to write if off

You should always report your phone as missing ASAP, as any big bills generated during that time may have to be paid for. Some networks may charge a maximum of £100 in this case, provided you’re on a monthly contract and you’ve reported your device missing within 24 hours.

You may not get anything back if you’re on pay as you go. Got insurance? Then you should be able to claim for any unauthorised calls.

Step 6: Get a new phone and SIM card

You’ll need a new phone and a SIM. Your network will likely send you a new SIM, but they may charge you a small amount.

You’re unlikely to be given a replacement phone for free, and if you’re on a monthly plan, you’ll have to pay it up until the end of your contract.

From here you have three choices: buy a new phone and continue with your current contract, wait until the end of your contract and get a new phone, or get a cheaper pay as you go deal. Choose from a SIM Free phone or a SIM only deal.

If you’re insured, you could get a new phone for free. Team Knowhow’s Mobile Complete plan also protects your phone against loss and theft.

And that rounds up our advice for what to do if you lose your phone. Got any tips of your own? Then feel free to drop some knowledge nuggets below.