Question

Can't send anymore text shortcodes

  • 9 August 2022
  • 9 replies
  • 434 views
C
Rank

It was working well 2 months back maybe.

Nothing has changed on cap limit and for an unknown reason it doesn't work. 

This topic has been closed for comments

9 replies

Rory
Rank
Userlevel 5
Badge +6

Hi @crazy-matt, it sounds like we may no longer support the shortcode 

Scroll down to “Shrotcode Number lookup” on this page, enter the number and see what it says.

 

Thank you,

Rory

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C
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Hi Rory, 

Thanks for assisting on this one. 

It says Retail Price per message: 0.15

It's presented in the table named SMS Shortcode

andewhite
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Userlevel 8
Badge +9

Hi Rory, 

Thanks for assisting on this one. 

It says Retail Price per message: 0.15

It's presented in the table named SMS Shortcode

In your My services. section of your iD My Account, if your bill cap was £0, or the Premium. setting was OFF, that might explain why the shortcode doesn’t work.

Another possibly is the shortcode has been categorised as adult content, meaning your Adult Content Filtering. setting would need to be ON.

Anyway, good luck.

C
Rank

Hi Rory, 

Thanks for assisting on this one. 

It says Retail Price per message: 0.15

It's presented in the table named SMS Shortcode

In your My services. section of your iD My Account, if your bill cap was £0, or the Premium. setting was OFF, that might explain why the shortcode doesn’t work.

Another possibly is the shortcode has been categorised as adult content, meaning your Adult Content Filtering. setting would need to be ON.

Anyway, good luck.

None of this is the case. I checked all this before contacting. Even disable and re-enable back the premium setting. But still no luck. 

C
Rank

Hi Rory, 

Thanks for assisting on this one. 

It says Retail Price per message: 0.15

It's presented in the table named SMS Shortcode

In your My services. section of your iD My Account, if your bill cap was £0, or the Premium. setting was OFF, that might explain why the shortcode doesn’t work.

Another possibly is the shortcode has been categorised as adult content, meaning your Adult Content Filtering. setting would need to be ON.

Anyway, good luck.

Can't ID Mobile sort out this shortcode issue once and for all? Googling it, I see that I'm far from being an isolated case. 

andewhite
Rank
Userlevel 8
Badge +9

 

Can't ID Mobile sort out this shortcode issue once and for all? Googling it, I see that I'm far from being an isolated case. 

You would hope iD Mobile could do that, but I believe shortcodes are managed and operated by their network partner Three.

Apparently this complicates things.

C
Rank

 

Can't ID Mobile sort out this shortcode issue once and for all? Googling it, I see that I'm far from being an isolated case. 

You would hope iD Mobile could do that, but I believe shortcodes are managed and operated by their network partner Three.

Apparently this complicates things.

Fait enough. I'll find another way. Thanks for the answers. 

andewhite
Rank
Userlevel 8
Badge +9

It was working well 2 months back maybe.

Nothing has changed on cap limit and for an unknown reason it doesn't work. 

What’s the error message you’re getting when sending to the shortcode in question?

Rory
Rank
Userlevel 5
Badge +6

Hey @crazy-matt, speak to one of Facebook, Twitter or Live Chat agents and they’ll be able to raise a ticket for you. The end result may just be that Three don’t support the shortcode, but it’s worth a try.

What is the shortcode for? For example, if it’s for a competition or radio show, there are almost always alternative routes of entry/contact.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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