We’re sorry you’re considering leaving us.
There are different ways to cancel depending on whether or not you’re switching to another network provider, and whether or not you want to keep your phone number.
Before you leave, you’ll need to know if you have any charges to pay, and you may need a PAC or STAC code. As of the 1st July 2019, every network is required to give you this information immediately if you ask for it. You can do this via text, the iD Mobile App or your online account.
Below are our most frequently asked questions about how to cancel your iD Mobile plan:
Please note that cancelling your direct debit does not constitute cancelling your plan.