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2 contracts

  • 8 February 2021
  • 3 replies
  • 132 views
R
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Help! bought my Daughter new phone/contract for christmas. Already ID customer, but went on new contract/tarriff. Realised now paying 2! need to cancel original immediately

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Best answer by Ryan 10 February 2021, 09:10

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3 replies

Kevin
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Userlevel 4
Badge +10

Hi @Lulu2

Have you put in a cancellation request through the iD Mobile App?  If so, that would be a 30-day notice period.

Let us know some further details though if you need help with anything else.

Ryan
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Userlevel 6
Badge +10

Hi @rachel129,

We’re sorry to hear about that! You can cancel a plan by speaking to our Live Chat Team here or by viewing our cancellations page here.

Ryan

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L
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I have already cancelled. 

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