If you’re on a SIM only or Pay monthly plan and you’re thinking of leaving iD Mobile we’ll be sorry to see you go. But we won’t make it difficult or stand in your way – that’s not what we’re about. You’ll find all the info you need in our returns and cancellations page
One of the most important tips we can give you when you leave is this:
Please, please keep your Direct Debit open
. Don’t cancel it. In fact leave it open for a whole month
after you’ve disconnected.
Yes, even if you’re on a 1-month SIM only rolling contract, this still applies! You need to give us 30 days’ notice to end your plan if you’re on a 1-month rolling contract, just like our pay monthly customers do. That’s a really important point to remember, and it’s the reason why leaving your Direct Debit open will save you a lot of hassle. Let us explain…
After your 30 days’ notice period ends, your plan will close and we’ll issue your final bill. This bill will need to be paid by Direct Debit within 14 days. This is for your line rental, any out-of-plan usage up to the point of cancellation, and an early cancellation fee if it applies. If this Direct Debit fails (and it’ll obviously fail if you’ve cancelled it), your future credit rating might be affected!
On the other hand, your final bill might show that you’re due a refund – yes, this really does happen sometimes. And we'll be able to process this for you much quicker if your Direct Debit is still active. Happy days!