My ID mobile no is 07453356312. My contract came up for renewal in Mar 2020. I logged on to your site in 6th Apr 20 and paid the outstanding balance of £19.46 and clicked the Cancellation button on the site. It confirmed to me that the contract is now cancelled. I then again got a letter asking to pay an outstanding amount of £0.92 which I paid on 12th May 2020. Again I went to the cancellation page and clicked cancel and it showed everything as cancelled. Today I got a call from a credit recovery agency asking to pay outstanding amount of £19 which I was told is due to 30 days notification of cancellation.
- I wasnt aware of this at all?
- When I cancelled on your site I wasnt told to pay any notice amount?
- Without even talking to the customer you have passed detailed to a recovery agent which is now going to impact my credit history.
- During COVID, there was no way of reaching out to you other than via the online site which I did.
I am highly dissapointed by this apalling level of customer service you have demonstrated and am going to raise a complaint both with the ombudsman and wider media to ensure no one has to go through this kind of unfair treatment again!!
